Moonzen Brewery Experiences FAQs
一般酒廠導賞環節而言恕不提供食物。歡迎自備/自帶食物或通過各外賣apps訂購食物 （包裝小食方面可於成業街電訊一代廣場地下之惠康超級市場購買）。 門神隊員亦可隨時建議各個有好西食之餐廳。同理而言，我們不會提供任何餐具。煩請於離場時清理所有食物及飲品。
On regular brewery experience nights, we do not offer food (legends say beer is liquid food!). You are welcome to bring your own food into the brewery or order from delivery apps (You can also purchase snacks at Wellcome supermarket in the G/F of TG Place in Shing Yip Street). Please ask the Moonzen crew for recommendations in the area. Consequently, we do not offer cutlery or dining plates. Kindly clean up all your own food/drinks upon your departure.
For food deliveries, our address is (with the red door):
2A, 2/F, New East Sun Ind. Bldg., 18 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
2) What’s the WIFI password? WIFI密碼是…？
3) When will the brewery tour generally start? 何時可以入內參觀酒廠？
A tour can be done on request. Normally 19:30 – 20:00 upon the entry status/circumstance for the night in order to gather a group maximum of 10 people per tour.
4) Can I walk in and join the experience without booking? 我可以不事先預約購票而即時入場嗎？
We will not accept walk-ins. Only pre-booked pre-paid guests that have made the list of the tour. If we have space and you are with a guest you can pay for your experience at the door.
5) What if I am not drinking (beer or at all) or do you offer non-alcoholic options? 如果我不喝啤酒或滴酒不沾，在場有其他選擇嗎？
Our Brewery Experience lives up to its name, delivering an unforgettable journey. No matter if you taste 10 glasses (consume in good health) or prefer not to drink at all, the entry fee is the same. We do provide water for non-alcoholic drinkers. Furthermore, please feel free to bring your own non-beer drinks to enhance your experience.
6) Can I host private events or parties at your brewery? 酒廠內可以舉辦私人活動或派對嗎？
Absolutely! At Moonzen we celebrate communities whichever craft beer would bring. We have event spaces available for private parties, corporate events, and special occasions. Whether it's a birthday celebration, a company gathering, or a wedding reception, our brewery can provide a unique and memorable setting for your event. Please contact us (Click Here) for more information and availability.
7) What beers are there to taste? 有邊款啤酒可以品嚐？
We have 8 beers on tap to taste. They are always changing. You can view our weekly tasting notes (Click Here)
8) Can I purchase your beer to take home? 我可以購買門神啤酒帶回家嗎？
Absolutely! We have packaged beers and a wide range of merchandise available for purchase at a special brewery experience pricing. We accept credit cards (except AMEX), Octopus and Payme. Free delivery is available for purchase over HKD$600.
9) Where do I smoke? 如果我想吸煙的話….
Indoor smoking is strictly prohibited under HK law. There is an outdoor space in the ground floor for smoking.
10) When will the brewery experience end? 酒廠導賞環節何時結束？
22:00. Our Moonzen crew informs every guest at 21:30 for the last call and closes the taps by 21:45. There is a grace period of 15 mins after your event end time to clean up and depart the premises.
11) I have an urgent matter to deal with that night, do I get a refund? 我因事而未能出席，可以退款嗎？
No refund is available due to a no-show. Alternatively, please contact us to reschedule the session, should the next session be not full. A refund can be processed if you give us 24-hour notice prior to the event start.
12) It’s typhoon signal no. 3 now, will the brewery tour still go on? 現時正懸掛3號颱風信號，酒廠導賞仍會舉行嗎？
Yes, the session will still go on. However for Typhoon signal No. 8 or Black rainstorm signal, the brewery will not be opened. We will reach out again to arrange a gift card for you with the same order amount for your next bookings/other beer products.
We want all our guest to enjoy themselves responsibly and have a great time. If you have any other questions feel free to contact us: firstname.lastname@example.org